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SwiftPay
FAQ for Merchants

Articles in this section

This Help Center has moved and is no longer updated - please use the new SwiftPay Knowledge Base
My customer has requested for a refund. Can we request refund also from SwiftPay?
How can we know if there are service downtimes in your gateway?
Can I download the transaction history from the Merchant Portal?
Where can we able to track the all the transaction statuses?
Can we expect settlements during weekends and holidays?
When can we expect the payments to be credited to our settlement bank?
What bank can we use for settlements?
How do I contact SwiftPay if I have an issue with a recent payment gateway transaction from my customer?
How do I contact SwiftPay if I have an issue with a recent disbursement from my customer?

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How do I know if I am missing a required document?

June 01, 2026 15:42 Updated

⚠️ This article is outdated and no longer maintained. SwiftPay's help content has moved — please use the new SwiftPay Knowledge Base for the latest information.

Answer: The onboarding team will email requests for additional documents if needed.

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