FAQ for Merchants
⚠️ This Help Center is outdated and no longer maintained. SwiftPay's help content has moved to our new Knowledge Base: https://swiftpay.atlassian.net/wiki/spaces/SWIFT/overview
- This Help Center has moved and is no longer updated - please use the new SwiftPay Knowledge Base
- My customer has requested for a refund. Can we request refund also from SwiftPay?
- How can we know if there are service downtimes in your gateway?
- Can I download the transaction history from the Merchant Portal?
- Where can we able to track the all the transaction statuses?
- Can we expect settlements during weekends and holidays?
- When can we expect the payments to be credited to our settlement bank?
- What bank can we use for settlements?
- How do I contact SwiftPay if I have an issue with a recent payment gateway transaction from my customer?
- How do I contact SwiftPay if I have an issue with a recent disbursement from my customer?
- Can I register my new store using the same merchant Portal?
- How can we add a new store in the Merchant Portal?
- How can I update my settlement bank account? It's not doable in the Merchant Portal.
- I have updated my Shop URL already. Who can assist me with the integration process?
- I need to change my website or Shop URL registered to SwiftPay. How can I do it?
- Can I change my Merchant Portal Account password if I already forgot it?
- Can I change my Merchant Portal Account password?
- Find Your Payment Using a Screenshot
- General
- Can I change my email address linked to my Merchant Portal account?
- I need to change my website or Shop URL registered to SwiftPay. How can I do it?
- How do I know if I am missing a required document?
- How do I activate my account?
- How does SwiftPay verify merchants?
- Will SwiftPay monitor my transactions?
- Can I resign from using SwiftPay?
- Will you be changing anything in my store?
- How will I know you are not cheating me with the settlements?