FAQ for payers
- I have a question about product details, delivery, merchandise claims, and more.
- My bank is not listed on the list of the banks supporting SwiftPay. What can I do?
- I started a payment, received an email notification, but did not complete it. Will my account be debited or not?
- How do I cancel a transfer? Can the money be returned to my account?
- My transaction was declined. What does it mean?
- The funds were debited from my account, but I have no updates regarding my order. What should I do now?
- When will the merchant receive my money?
- Where can I check my payment status?
- Can I pay via SwiftPay if I don't have a credit or debit card?
- Is SwiftPay available 24/7?
- Is it safe to use SwiftPay?
- How do I pay for every succeeding time using SwiftPay?
- How do I pay for the first time using SwiftPay?